Application Support Engineer
Core
Provide Level 2 support for business-critical Front Office and Middle Office applications in banking, financial services, or insurance environments.
Role type
L2/N2 Application Support Analyst
Builds
Operational stability for critical financial applications
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
SQL (Oracle, SQL Server, PostgreSQL), REST APIs, Web Services, JSON, XML, log analysis, monitoring tools (Splunk, Kibana, ELK), ITIL processes, application architecture knowledge, middleware, batch processing
Preferred skills
Experience with ServiceNow, Jira, Remedy, root cause analysis, collaboration with Dev/L3 teams
Technologies
Oracle, SQL Server, PostgreSQL, ServiceNow, Jira, Remedy, Splunk, Kibana, ELK Stack, REST, JSON, XML
Responsibilities
Investigate and resolve application incidents, reproduce issues and document steps, perform root cause analysis, collaborate with Development and L3 teams, maintain communication with business users
Seniority
Mid-level, hands-on IC