Jefe/a de recepción
Core
Leading the reception team to deliver exceptional guest experiences from first contact to departure at a luxury hotel.
Role type
Senior Front Office Manager
Builds
Guest experiences and operational excellence in a luxury hotel setting
Domain
Hospitality / Luxury Hotel
Required skills
Team leadership and development, Guest experience management, Operational planning and optimization, Luxury hotel operations knowledge, PMS systems proficiency, Advanced Spanish/Galician/English
Preferred skills
Microsoft Office (Excel), Innovation in hotel procedures, High-performance team management
Responsibilities
Lead and develop a team of 8-12 professionals, Supervise daily reception operations, Plan and optimize departmental operations to meet hotel objectives
Seniority
Senior, hands-on IC