Club Attendant
Core
Deliver personalized, luxury guest experiences, concierge services, and refined food and beverage service for Club members at a high-end hotel.
Role type
Senior hospitality concierge and lounge service specialist
Builds
Memorable guest journeys, VIP experiences, and seamless lounge operations
Domain
Luxury hospitality / Hotel management
Deliverable
product features
Required skills
Luxury service standards, concierge expertise, food and beverage service, VIP relationship management, service recovery, local knowledge (New Orleans), menu and wine knowledge
Preferred skills
Luxury hotel/resort experience, fine dining background, VIP guest handling, hospitality education
Technologies
Hotel property management systems
Responsibilities
Manage check-in/check-out and guest preferences; coordinate with housekeeping and F&B teams; provide curated local recommendations and reservations; deliver refined lounge service and maintain cleanliness; handle service recovery and special requests; uphold brand luxury standards.