Associate - Account Management
Core
Independently manages complex benefit administration activities, including provider outreach, claim support, documentation review, and workflow management.
Role type
Associate - Account Management (Benefits Support Specialist)
Builds
Benefit administration workflows and claim processing
Domain
US Insurance (Health, Life, Benefits Administration) / Healthcare Operations
Required skills
International Voice process experience, claim documentation review, provider communication, process compliance, exception resolution, multi-task management
Preferred skills
US Insurance or Healthcare Operations experience, training and coaching ability, process improvement identification
Technologies
None stated
Responsibilities
Process complex benefit administration activities, review claim documentation, contact providers to obtain information, manage follow-up activities, ensure compliance with standards, identify and resolve processing exceptions, maintain accurate documentation, assist with training and knowledge sharing, escalate issues to leadership, recommend process improvements
Seniority
Associate, hands-on IC
