Mayordomo (Butler)
Core
Delivering exceptional, seamless, and highly personalized service to guests throughout their journey at a luxury resort, anticipating needs and coordinating bespoke experiences.
Role type
Senior IC luxury hospitality butler
Builds
Personalized guest experiences, seamless service delivery, and memorable moments
Domain
Luxury hospitality / Resort management
Deliverable
product features
Required skills
Anticipatory service, discretion, coordination of arrivals/departures/dining/transport, guest preference management, service recovery, cross-departmental collaboration, luxury standards knowledge
Preferred skills
VIP guest handling, Forbes Travel Guide/LQA standards knowledge, property management systems familiarity, additional languages
Technologies
Hotel property management systems, guest preference platforms
Responsibilities
Establish professional relationships with guests maintaining discretion; Coordinate arrivals, departures, in-suite amenities, special occasions, transportation, and dining; Conduct suite orientations; Maintain accurate guest preference records; Collaborate with Front Office, Housekeeping, Concierge, and other teams; Follow up on requests ensuring ownership; Recognize and respond to service recovery opportunities; Identify opportunities to surprise and delight guests; Protect guest privacy and confidential information.
Seniority
Senior, hands-on IC