General Manager
Core
Overall management of a luxury hotel to ensure exceptional guest experiences while maximizing profitability and maintaining high service standards.
Role type
General Manager (Hotel)
Builds
A luxury hotel property (Riad Fès - Relais & Châteaux)
Domain
Hospitality / Luxury Hotel Industry
Required skills
Leadership, Financial management, Budgeting, Revenue analysis, Staff recruitment and training, Customer service management, Marketing strategy, Facility maintenance oversight
Preferred skills
Knowledge of Relais & Châteaux standards, Experience in prestigious establishments
Responsibilities
Supervise daily hotel operations including reception, F&B, housekeeping, events, and concierge; Manage hotel budget, control expenses, and analyze financial reports; Recruit, train, and supervise staff; Ensure exceptional guest experience and resolve issues; Develop marketing and sales strategies; Oversee facility maintenance and renovations
Seniority
Senior, hands-on IC