CUSTOMER SERVICE AGENT : FRENCH SPEAKING
Core
Provide high-quality customer service by investigating, resolving, and processing high-volume enquiries while promoting client products.
Role type
Customer Service Agent
Builds
Customer support interactions and product cross-selling
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Verbal and written communication in Dutch and English, Computer literacy, MS Word proficiency, High typing speed, Conflict resolution
Preferred skills
Results driven, Quality focus, Ability to work under pressure, Teamwork
Technologies
MS Word, Customer information systems
Responsibilities
Investigate and resolve customer enquiries, Escalate queries or complaints, Provide accurate product information, Operate customer information systems, Achieve personal targets, Cross-sell client products
Seniority
Entry-level