Customer Service Account Manager
Core
Coordinate production of printed materials and print-related services for customers, managing the manufacturing process from initial contact to final disposition.
Role type
Customer Service Account Manager (Print Production)
Builds
Printed materials, packaging, and supply chain solutions
Domain
Printing and packaging industry
Required skills
Manufacturing operations knowledge, MS Office/MAC word processing, oral and written communication, organizational skills, deadline management
Preferred skills
Pre-sales support, RFP process assistance, composition/copy prep, mentoring junior staff
Responsibilities
Engage customers to gather job requirements and translate them into manufacturing instructions; Provide quality review for Print Production Specialists; Coordinate production of components with internal plants and external vendors; Monitor job progress and ensure final product meets requirements; Tally final production runs for billing; Resolve customer or manufacturing issues; Assist sales in the RFP process by supplying estimates.
Seniority
Mid-level, operational support