Project coördinator
Core
Serve as the primary liaison between customers, account managers, laboratories, and the transport service to ensure optimal service delivery for Eurofins Environment Testing clients.
Role type
Customer Support Project Coordinator
Builds
Customer service experience and operational efficiency for environmental testing clients
Domain
Environmental testing and laboratory services
Deliverable
dashboards & analysis
Required skills
Chemical knowledge, analytical thinking, CRM reporting, complaint handling, administrative management
Preferred skills
Laboratory or study bureau experience, French language proficiency
Technologies
CRM systems
Responsibilities
Handle and resolve incoming customer inquiries and complaints, provide advice on digital portals and analytical packages, generate reports in the CRM system, perform general administrative tasks, contribute to customer support improvements
Seniority
Junior to Mid-level, hands-on IC