IT L2 Field Engineer (m/w/d)
Core
L2 IT Field Engineer providing on-site and remote support for IT infrastructure and analytical instrument software in a Life-Science environment.
Role type
Senior L2 IT Field Engineer
Builds
IT infrastructure stability and operational continuity for analytical instruments and software solutions
Domain
Life-Science / Analytical Instrumentation / IT Infrastructure
Required skills
Incident management, Change management, Troubleshooting, Technical documentation, Customer service, System configuration, Backup solutions, Microsoft Windows administration, Microsoft 365, Microsoft Intune, Network fundamentals
Preferred skills
ITIL certification, Incident and Change Management experience, Additional European language, Driver's license
Technologies
Microsoft Windows, Microsoft Office 365, Microsoft Teams, Microsoft Intune, ITSM systems
Responsibilities
Capture and prioritize service requests and incidents, Perform root cause analysis and resolve technical issues, Coordinate and document GxP-relevant changes, Configure new hardware and backup solutions, Act as technical interface between device owners and IT infrastructure, Identify service improvement opportunities
Seniority
Senior, hands-on IC