KYC Operations Team Lead - Consumer
Core
Oversee daily operations of a KYC Analyst team, conducting customer due diligence reviews and ensuring KYC records are up to date according to internal policies.
Role type
Senior IC people lead (KYC Operations)
Builds
Customer due diligence processes and risk mitigation frameworks for a global money transfer platform
Domain
Financial services / Anti-Money Laundering (AML) / Compliance
Required skills
Team leadership, People management, Operational process improvement, Performance management, Regulatory knowledge (KYC/AML), Quality assurance
Preferred skills
Analytics tools (Looker, Superset), Subject Matter Expertise in financial crime
Technologies
Looker, Superset
Responsibilities
Coach and develop a team of KYC Analysts, Identify and propose process improvements, Measure team KPIs and ensure performance targets are met, Implement and maintain a robust quality assurance framework, Act as a point of contact for complex, high-risk customer escalations, Collaborate with stakeholders to ensure clear communication and coordination
Seniority
Senior, hands-on IC