Head of KYC Operations - EMEA
Core
Lead the KYC Operations Function to ensure compliance, provide instant service, and drive operational excellence for Wise's customer onboarding.
Role type
Senior leadership (Head of Function)
Builds
Customer onboarding programs, risk management processes, and outsourced vendor networks
Domain
Financial services / Anti-Money Laundering (AML) / Know Your Customer (KYC)
Required skills
Strategic planning, team leadership (150+ employees), regulatory expertise (KYC/AML), process optimization, vendor management, data analytics
Preferred skills
Multi-language proficiency, advanced analytics tool usage, change management
Technologies
Looker, Superset
Responsibilities
Set and execute strategic objectives for the KYC function, build high-performing teams across multiple locations, manage budgets and KPIs, optimize onboarding processes and risk controls, partner with Product and Compliance teams
Seniority
Senior, hands-on IC