Driver Support Specialist
Core
Manage driver support operations, payments, collections, and governance frameworks while ensuring regulatory compliance and process accuracy.
Role type
Senior IC operations specialist (governance & compliance)
Builds
Governance frameworks, compliance policies, operational dashboards, and risk mitigation plans
Domain
Transportation / Ride-hailing / Regulatory Compliance
Deliverable
dashboards & analysis
Required skills
Data management, Governance frameworks, Compliance audits, Process improvement, Microsoft Excel, Power BI, SQL, Generative AI tools, Partner collaboration
Preferred skills
People management experience, Change management, Operational metrics analysis
Responsibilities
Develop governance frameworks and compliance policies aligned with local regulations; Conduct governance assessments and compliance reviews to identify risks; Prepare governance reports and dashboards for senior leadership; Use Generative AI tools to research regulatory developments and improve administrative processes; Collaborate with teams and external advisors on governance alignment; Execute daily payment activities with 100% accuracy within scheduled timelines.