IT Executive
Core
Managing end-user computing (EUC) operational outcomes and improving workplace technology experiences for Grab employees.
Role type
Senior IC IT Executive / EUC Specialist
Builds
Reliable support quality, smooth end-user experience, and standardized operational processes.
Domain
IT Operations / End-User Computing / Workplace Technology
Required skills
IT operations management, end-user computing (EUC), IT service management (ITSM), asset management, endpoint management, cloud productivity environments, data analytics, automation, AI tools, SOP development, stakeholder collaboration
Preferred skills
Experience with managed service partners, process standardization, self-service enablement, audit and compliance activities
Technologies
Modern tools, automation, reporting, AI-enabled assistants
Responsibilities
Manage daily EUC operational outcomes for assigned site or country scope, partner with managed service vendors to review escalations and track performance, develop SOPs and knowledge-base materials, resolve issues and represent end-user needs in service discussions, support governance and compliance activities, lead operational improvement projects including asset lifecycle and onboarding readiness
Seniority
Mid-Senior, hands-on IC