Banquet Captain (On-Call)
Core
Lead banquet service operations, manage staff, and ensure guest satisfaction for hotel events and functions.
Role type
Banquet Captain (On-Call)
Builds
Banquet service events and functions
Domain
Hospitality / Food and Beverage
Required skills
Banquet service leadership, staff supervision, guest relations, menu and wine knowledge, cash handling, event setup and breakdown, inventory management, conflict resolution, training delivery, POS system usage, food safety compliance
Preferred skills
Second language fluency (Spanish), culinary training, alcohol awareness certification, CPR certification, sales and marketing tools familiarity, creative table decoration
Technologies
Property management systems, point of sale systems, radio communication
Responsibilities
Organize and prepare assigned functions, coordinate staff assignments and breaks, inspect room and bar setups, direct service timing and staff performance, resolve guest complaints, process payments and checks, manage inventory and supplies, conduct pre-function meetings, ensure compliance with departmental standards
Seniority
Mid-level, hands-on IC
