Référent Technique Helpdesk IT support (H/F)
Core
IT Support Tech Lead coordinating a Helpdesk team in France while providing hands-on technical support for users and managing the IT fleet.
Role type
Senior IC IT Support Tech Lead (Team Coordination)
Builds
IT support services for employees, IT fleet management, and operational continuity for the Helpdesk.
Domain
Retail technology / IT Support
Required skills
IT support (N1/N2), ITIL best practices, ServiceNow, Microsoft Intune, Active Directory, Entra ID, Apple ecosystem (macOS, iOS), Jamf Pro, incident management, team coordination
Preferred skills
International environment experience, complex incident resolution, process optimization
Technologies
ServiceNow, Jamf Pro, Microsoft Intune, Microsoft 365, Active Directory, Entra ID
Responsibilities
Provide hands-on technical support for hardware and software issues; coordinate daily Helpdesk activities and ticket distribution; manage the IT fleet (Apple/Windows) and update inventory; monitor performance metrics and resolve complex incidents; document procedures and optimize support processes.
Seniority
Senior, hands-on IC with coordination responsibilities
