Guest Relations Agent des Résidences
Core
Frontline guest relations agent responsible for welcoming residents, managing daily requests, coordinating local services, and maintaining resident profiles.
Role type
Guest Relations Agent
Builds
Personalized resident experiences and service coordination
Domain
Hospitality / Luxury Residential Management
Deliverable
client delivery
Required skills
Guest relations, profile management, local service coordination, administrative processing, multi-tasking, time management
Preferred skills
Knowledge of 5-star hotels or luxury residential buildings, Microsoft Office 365, driving license
Technologies
Software for profile management, Microsoft Office 365
Responsibilities
Welcome residents with a personalized approach, proactively anticipate resident needs, collect feedback on experiences and activity suggestions, maintain daily logs of requests and reservations, coordinate maintenance and local services (restaurants, events, transport), manage hotel-related services and information, process administrative documents and deliveries.
Seniority
Entry-level to Mid-level