Chef(fe) de Réception H/F
Core
Manage front and back office reception operations, oversee the guest journey, and lead the reception team to ensure exceptional service standards at a luxury hotel.
Role type
Front Office Manager (Reception Manager)
Builds
Guest experiences, reservation management, and operational efficiency for a 20-room luxury hotel and Michelin-starred restaurant.
Domain
Luxury Hospitality / Hotel Management
Required skills
Front office operations, team leadership, revenue management (Yield Management), guest relations, complaint handling, OTA management, financial reconciliation, scheduling, competitor analysis
Preferred skills
Luxury hotel experience, Relais & Châteaux standards, second foreign language, PMS software proficiency
Technologies
PMS (Mews), Channel Manager, Office Pack
Responsibilities
Supervise hotel and restaurant reservations, manage front and back office, oversee guest loyalty programs, handle special requests and custom itineraries, process daily billing and cash handling, enforce reception procedures, optimize revenue through upselling and yield management, analyze reports for forecasting, manage guest complaints and e-reputation, monitor competitive landscape, manage reception team schedules and recruitment, coordinate with other department heads, ensure compliance with Relais & Châteaux standards.
Seniority
Mid-level Manager