Senior Manager – Customer Success (SA&I)
Core
Lead a team of research analysts to deliver actionable insights and reports to clients, building strong relationships with senior stakeholders to support their strategic goals.
Role type
Senior Manager, Customer Success (Market Research)
Builds
Analytics & insights services, client training, and strategic recommendations
Domain
Market Research / Consumer Insights
Required skills
Team leadership and coaching, client relationship management, quantitative market research, project management, strategic planning, data analytics knowledge, presentation skills, business acumen
Preferred skills
Public sector client experience, knowledge of Brand Health/Segmentation/Usage & Attitude/Customer Experience/Shopper research, Microsoft Excel and PowerPoint proficiency
Responsibilities
Lead analysts to deliver high-quality insights, build relationships with senior client stakeholders, coach and develop team members, manage internal stakeholders and projects, deliver analytics services and client training, identify upsell opportunities, craft compelling insights and recommendations
Seniority
Senior, hands-on IC with management responsibilities