Key Account Manager Operations
Core
Manage operational performance for a Quick Commerce partner portfolio, monitoring KPIs, detecting deviations, and prioritizing actions to improve user experience and business results.
Role type
Senior Operations Account Manager
Builds
Operational efficiency and service quality for Quick Commerce partners
Domain
Quick Commerce / Retail Operations
Required skills
Operational performance management, Root cause analysis, Process improvement, Stakeholder relationship building, Incident coordination, Data-driven decision making
Preferred skills
Retail or e-commerce operations experience, Quick Commerce experience, Advanced Excel/Google Sheets, SQL, Data visualization tools (Power BI, Tableau, Looker), English (intermediate)
Technologies
Excel, Google Sheets, SQL, Power BI, Tableau, Looker
Responsibilities
Monitor operational KPIs and detect deviations, Analyze order metrics (cancellations, prep times, availability), Design and implement operational improvement plans with partners, Act as operational reference for the portfolio, Monitor system configuration and coordinate incident resolution, Identify inventory and catalog improvement opportunities, Coordinate cross-functional initiatives, Conduct field diagnostics to identify friction points, Transform operational data into actionable insights, Promote continuous improvement and automation including AI adoption
Seniority
Junior to Mid-level, hands-on IC