CX Insights and Platform Analyst
Core
Transform customer feedback and experience signals into actionable insights while administering and optimizing the Medallia CX technology platform.
Role type
Senior IC CX Insights and Platform Analyst
Builds
Role-based Medallia reports, dashboards, alerts, and AI/automation use cases for client experience improvement
Domain
Customer Experience (CX) / Voice of the Customer (VOC) / Data Analytics
Deliverable
dashboards & analysis
Required skills
Medallia platform administration, quantitative and qualitative data analysis, root-cause identification, SQL, BI tools (Tableau, Power BI, Excel), stakeholder communication
Preferred skills
GenAI, text analytics, conversational intelligence, Salesforce
Technologies
Medallia, GenAI, Tableau, Power BI, SQL, Salesforce
Responsibilities
Combine VOC, survey, conversational, and operational data to identify themes and drivers; Build and maintain role-based Medallia reports and dashboards; Administer Medallia access, configurations, and data governance; Enable and optimize Medallia GenAI and automation capabilities; Partner with cross-functional teams on insight-led use cases
Seniority
Senior, hands-on IC
