Superviseur (e) de la réception, temps plein
Core
Supervise daily front desk operations, guest arrivals/departures, and team performance to ensure high-quality service at a 5-star hotel.
Role type
Front Office Supervisor
Builds
Guest experiences and operational efficiency for Sofitel Montréal Le Carré Doré
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front desk operations, team leadership, guest relations, reservation management, complaint handling, accounting operations, brand standards compliance, Microsoft Office, problem-solving
Preferred skills
Hospitality management degree, OPERA PMS knowledge, French and English fluency
Responsibilities
Supervise daily front desk operations, support the Front Office Director in scheduling and workload distribution, train and develop employees, review reservations and guest profiles, monitor guest satisfaction via TrustYou, manage guest accounts and transactions, ensure brand program compliance, collaborate with hotel departments, identify service improvement opportunities.
Seniority
Mid-level, supervisory IC