Partner Service Agent
Core
Handling inbound and outbound chats/calls to solve customer issues for a food delivery platform.
Role type
Customer service agent (live chat/phone)
Builds
Customer support interactions for food delivery orders
Domain
Food delivery / E-commerce
Deliverable
client delivery
Required skills
Problem-solving, order processing, live chat management, typing (30-50 wpm), adaptability
Preferred skills
HSC/A levels completion, strong communication skills
Responsibilities
Attending inbound and outbound chats/calls, managing live chat, following order processing system, working assigned shifts