Application Support & Testing Specialist
Core
Investigate, diagnose, test, and resolve escalated application support cases and software defects for software users and internal teams.
Role type
Application Support & Testing Specialist
Builds
Support and test environments for software applications
Domain
Education technology
Required skills
SQL, Microsoft Excel, data management, technical documentation analysis, ticketing systems, regression testing, SLA compliance
Preferred skills
Cross-functional collaboration, troubleshooting complex technical issues, adapting to changing software environments
Technologies
SQL, Microsoft Excel, ticketing systems, support tools
Responsibilities
Investigate and resolve escalated application support cases within SLAs; reproduce defects in test environments; execute support testing activities including regression checks; document root causes and resolutions; maintain support procedures and knowledge base articles; liaise with product and development teams; analyze ticket trends to improve processes.
Seniority
Mid-level, hands-on IC