Operations Team Leader
Core
Lead day-to-day operations of Customer Service, Administration, and Reception teams in a healthcare and medico-legal business, ensuring productivity and service standards.
Role type
Senior Operations Team Leader
Builds
Operational capacity and service delivery outcomes for healthcare and medico-legal clients
Domain
Healthcare operations and medico-legal services
Required skills
Team leadership and coaching, Workforce planning, Operational data analysis, Process improvement, Stakeholder management, Change management, Customer escalation handling, AI and automation adoption
Preferred skills
Continuous Improvement qualifications, Advanced Power BI reporting, Workflow automation experience
Technologies
Power BI, AI tools, Automation platforms
Responsibilities
Lead, coach, and develop Customer Service, Administration, and Reception teams; Monitor and improve team performance and service delivery outcomes; Manage workforce planning and resource allocation; Leverage operational reporting to support data-driven decision making; Drive continuous improvement initiatives; Manage customer escalations and service recovery; Support implementation of AI and digital transformation initiatives; Partner with internal stakeholders to improve client experiences.
Seniority
Senior, hands-on IC