Senior Staff Software Engineer_Voice AI Agent Prompting
Core
Design, build, and operate model-driven voice AI agents that interpret caller intent, reason over context, invoke tools, and act on behalf of callers in live audio channels.
Role type
Senior Staff Software Engineer (Voice AI Agent Prompting & Engineering)
Builds
Agentic voice applications, AI-driven autonomous call workflows, and telephony integrations (CTI, CCaaS) for production use.
Domain
Telecommunications, Voice AI, Conversational AI
Deliverable
production ML models
Required skills
Software engineering fundamentals, AI-native voice application development, AI-driven autonomous workflow design, Voice and telephony platform expertise, Agentic instruction authoring, Prompt engineering, Evaluation and testing of non-deterministic voice systems, Specification precision and architectural judgment
Preferred skills
Advanced degrees or certifications
Technologies
CTI, CCaaS, Speech recognition and synthesis, Streaming audio
Responsibilities
Design and ship agentic voice applications with intent interpretation and tool invocation; Decompose call flows into autonomous steps and decision points; Engineer experiences for turn-taking, barge-in, and speech-recognition recovery; Author and version system instructions, role definitions, and guardrails; Build automated evaluation frameworks for non-deterministic voice behavior; Specify requirements for AI coding agents and review their output; Monitor call containment, hallucination, and safety on live calls.
Seniority
Senior Staff, hands-on IC
