Director, Digital Experience
Core
Lead the website experience roadmap for Freshworks, shaping how customers discover and engage with the platform while managing design and program management teams.
Role type
Senior Director, Digital Experience (Program Management)
Builds
Customer-facing website experiences, content models, and publishing workflows for Freshworks' B2B SaaS platform.
Domain
B2B SaaS, Digital Experience, Web Operations
Deliverable
product features
Required skills
Web roadmap planning, Scrum/Agile leadership, Team management (designers/PMs), CMS operations, UAT coordination, Data-driven decision making, AI workflow integration, Stakeholder management, Technical feasibility assessment
Preferred skills
Airtable, AI-assisted creative workflows
Technologies
CMS, Airtable, Scrum, AI tools
Responsibilities
Set web roadmap and prioritize improvements based on customer needs and data; Run Scrum ceremonies and manage team capacity; Oversee CMS operations, content models, and publishing workflows; Coordinate UAT and release sign-offs; Partner with engineering on accessibility, performance, and tracking; Lead experiments with conversion and analytics partners.
Seniority
Director, hands-on IC with team leadership