Service BDC Associate - Poway Honda
Core
Respond to internet inquiries, manage lead flow, and generate service appointments for customers contacting the dealership online.
Role type
Service BDC Associate
Builds
Service appointments and customer inquiry responses
Domain
Automotive dealership services
Required skills
CRM software proficiency, lead management tools, internet inquiry handling, phone surveying, MS Office Suite, report compilation
Preferred skills
Knowledge of automotive inventory, financing, and incentive programs
Responsibilities
Respond to internet inquiries with accuracy and professionalism, enter customer data into CRM, generate service appointments, conduct phone surveys, compile reports and documentation
