Customer Service Medewerker Laboratorium
Core
Managing customer agreements, processing orders for ongoing tests, and handling inquiries via phone and email for laboratory analyses.
Role type
Customer Service Representative (Laboratory)
Builds
Laboratory test reports and customer service interactions
Domain
Food industry / Laboratory services
Deliverable
client delivery
Required skills
Customer relationship management, quote preparation, complaint handling, system administration, chemical knowledge
Preferred skills
Microbiological knowledge, food industry experience, LIMS/CRM/ERP system experience
Responsibilities
Monitor and follow up on customer agreements, process customer orders, answer customer questions via phone and email, prepare quotes, handle complaints
Seniority
Mid-level, independent contributor