GSA-Food and Beverage
Core
Provide proficient and professional Food & Beverage service to guests, manage guest complaints, and oversee front office or other departments when necessitated.
Role type
Food and Beverage Service Staff
Builds
Guest dining experiences and operational support for hotel departments
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Food safety knowledge, hygiene standards, customer service, menu knowledge, table setup and clearing, equipment inspection, complaint resolution, cross-department coordination
Preferred skills
Knowledge of property layout, fire exits, and elevator locations
Responsibilities
Greet guests and respond to queries, attend to guest complaints and requests, coordinate with all hotel departments, inspect linen and condiments before service, clear and reset tables, take guest orders and advise on specials in the absence of the Team Leader, report equipment malfunctions or emergencies, minimize breakage and spoilage
Seniority
Entry-level, 1 year experience