Collection Officer - Finance
Core
Monitoring outstanding accounts, following up with customers via phone and email, and resolving payment queries to secure timely payments.
Role type
Collection Officer (Finance Operations)
Builds
Cash inflows and accurate collection records
Domain
Finance / Accounts Receivable
Deliverable
dashboards & analysis
Required skills
Customer account follow-up, aging analysis, dispute resolution, ERP system usage, Microsoft Excel proficiency, payment commitment tracking
Preferred skills
Power BI exposure, automated collection tools experience, banking platforms familiarity
Responsibilities
Contact customers to follow up on outstanding invoices, monitor aging reports and overdue balances, record collection activities in ERP systems, send payment reminders and collection notices, coordinate with Accounts Receivable and Operations to resolve disputes, escalate high-risk accounts, support month-end reporting, maintain accurate collection records and documentation, ensure compliance with collection procedures.
Seniority
Mid-level, hands-on IC