Client Service Ambassador
Core
Act as a liaison between clients, laboratory management, and department personnel, providing resolution to service issues and technical support.
Role type
Client Service Ambassador
Builds
Client accounts and sample submission documents in LIMS
Domain
Laboratory services / Food Science / Microbiology
Deliverable
client delivery
Required skills
problem-solving, written and verbal communication, Microsoft Word/Excel, LIMS and Client Portal proficiency, client interaction under stress
Preferred skills
4-year degree in Food Science, Microbiology or related field
Technologies
LIMS, Client Portal, Microsoft Word, Microsoft Excel
Responsibilities
Respond to internal and external client inquiries, track and trend client data, identify client concerns and recommend changes, maintain records of client communications, notify laboratory of special client requirements, ensure ISO 17025 compliance
Seniority
Entry-level to Junior
