Customer Service Associate
Core
Counter sales associate handling customer orders, parts research, and branch operations including warehouse duties.
Role type
customer service associate (counter sales)
Builds
customer orders, parts, and HVAC solutions
Domain
HVAC industry + retail/warehouse operations
Deliverable
product features
Required skills
customer relationship management, order entry, parts research, inventory management, forklift operation, pricing analysis, communication, problem-solving, Microsoft Office
Preferred skills
HVAC industry background, warehouse experience, multi-lingual abilities
Technologies
Windows, Microsoft Office
Responsibilities
Manage customer relationships and resolve issues, enter orders and look up parts, support sales promotions, assist in shipping/receiving and warehouse duties, maintain safety compliance and PPE usage, oversee pricing and margins
Seniority
Mid-level, 2-4 years experience