IT Operations Engineer (Junior) - Enterprise Collaboration Platforms
Core
Design, plan, and launch a new global enterprise collaboration platform (Lark) from scratch, focusing on project rollout, platform health monitoring, and technical troubleshooting.
Role type
Junior IT Operations Engineer (Greenfield Project)
Builds
A new global enterprise collaboration suite (Lark) for internal use and external clients
Domain
Enterprise Collaboration / SaaS / IT Operations
Required skills
IT Service Management (ITSM) principles, system monitoring, incident management, account administration, access control, scripting/automation, stakeholder consultation
Preferred skills
Experience with Microsoft 365 or Google Workspace, cloud technology interest, academic exposure to monitoring tools
Technologies
Lark, Microsoft 365, Google Workspace, monitoring tools
Responsibilities
Participate in project planning and rollout of the new platform, monitor platform stability and analyze system alerts, manage incidents and troubleshoot software/configuration issues, administer accounts and access controls, automate repetitive tasks via scripting, collaborate with global IT teams and stakeholders
Seniority
Junior, hands-on IC
