Guest Service Associate - Front Office(IBH)
Core
Manage front office operations, guest services, and reception team performance to ensure high standards of customer service and smooth hotel functioning.
Role type
Front Office Manager / Guest Service Supervisor
Builds
Guest check-in/out processes, room bookings, and team service delivery
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, conflict resolution, operational management, financial resource optimization, cross-departmental liaison, record keeping, proactive initiative
Preferred skills
Multilingual communication, MS Office proficiency (Excel, Word, PowerPoint), knowledge of INTERREACT system
Responsibilities
Motivate and develop the reception team, resolve guest queries and complaints, maintain front office logs and shift reports, liaise with housekeeping for room status, manage banquet records, ensure quality in all service aspects
Seniority
Mid-level, hands-on management