Product Sustenance Engineer
Core
Provide Level 2 IT application support, maintenance, and administration for a suite of applications, ensuring timely resolution of incidents and service requests.
Role type
Senior IC application support engineer (L2)
Builds
Stable application operations and incident resolution for life sciences testing services
Domain
Life sciences / IT Operations
Required skills
SQL (MSSQL/T-SQL), IIS troubleshooting, Windows event viewer logs, ITIL framework, SDLC/STLC processes, API/REST debugging, cloud concepts, Terraform, observability, automated scripting
Preferred skills
Azure/DevOps certification, functional session handling, UML understanding
Technologies
MSSQL, T-SQL, IIS, Windows Server, Azure, DevOps, Terraform, REST APIs
Responsibilities
Diagnose and resolve Level 2 application incidents and service requests; coordinate with L3 support for bugs and enhancements; create and track tickets through lifecycle; troubleshoot IIS and read Windows event logs; work within SLAs to close technical and functional issues; support Change and Problem management processes.
Seniority
Mid-level, hands-on IC