Customer Care Centre Agent, IKEA Malaysia
Core
Build and retain long-lasting relationships with new and existing customers in a multi-channel retail environment by fulfilling needs, understanding motivations, and ensuring a positive shopping experience that creates trust in the IKEA Brand.
Role type
Customer Care Centre Agent
Builds
Customer satisfaction and trust in the IKEA Brand
Domain
Retail / Customer Support
Deliverable
client delivery
Required skills
Customer handling, knowledge of store operations, add-on sales advice, complaint and crisis management, English communication (spoken and written), computer literacy
Preferred skills
Passion for growing business and people, flexibility, speed, simplicity, team collaboration, independent work, cost reduction mindset
Responsibilities
Identify customer needs and offer solutions using IKEA systems and processes, resolve individual customer needs and communicate realistic timelines, match agreed service levels, provide advice on add-on sales, promote IKEA products and services, provide constructive feedback to colleagues, support co-workers in the department and other areas, ensure a safe and secure environment for visitors and co-workers, monitor performance and look for effective ways to reduce costs
