Oracle Cloud ERP Finance Functional Consultant Mid (IDC)
Core
Provide L1/L2 operational support and triage for Oracle Cloud ERP suite issues, ensuring timely resolution and escalation within ITIL-aligned frameworks.
Role type
Mid-level IC Oracle Cloud ERP Functional Support Consultant
Builds
Operational stability and user support for global ERP implementations
Domain
Enterprise Resource Planning (ERP) / Cloud Software Support
Deliverable
dashboards & analysis
Required skills
Oracle Cloud ERP modules (Financials, Procurement, Projects, HCM), ITSM tools, ITIL concepts, incident triage, user administration, shift-based collaboration
Preferred skills
OTBI reporting, release cycle testing, root cause analysis, knowledge base documentation
Responsibilities
Triage and resolve L1/L2 incidents and service requests, perform user setup and access management, escalate complex issues with detailed logs, document recurring issues and SOPs, support quarterly release testing and validation
Seniority
Mid-level, hands-on IC