Customer Service Rep (01448) 716 E. Broadway
Core
Answer customer calls, emails, and chat messages; resolve inquiries, complaints, and issues; process orders, refunds, and exchanges.
Role type
Customer Service Representative
Builds
Customer support and order fulfillment for a Domino's franchise
Domain
Food delivery / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, active listening, patience, time management, multitasking, computer proficiency
Preferred skills
Previous customer service experience, customer service certifications
Responsibilities
Answer incoming customer calls, emails, and chat messages; Resolve customer inquiries, complaints, and issues; Process orders, refunds, and exchanges; Document customer interactions and update account information; Identify and escalate complex issues; Provide personalized solutions to meet individual customer needs