Analyst, Customer Success
Core
Strategic partner supporting client business success and growth in the home appliances, IT, and telecommunications sectors through data utilization and market insights.
Role type
Senior Customer Success Analyst (Market Intelligence)
Builds
Strategic success plans, market analysis reports, and new service/solution proposals for client companies.
Domain
Consumer Intelligence / Retail Analytics / Home Appliances & IT
Deliverable
dashboards & analysis
Required skills
Client relationship management, strategic planning, data analysis, market trend analysis, presentation skills, cross-sell/up-sell strategy, Excel (pivot tables, functions), PowerPoint
Preferred skills
Marketing/consulting experience, BI tools, data visualization, data science knowledge
Responsibilities
Build long-term client success plans, analyze POS data and market trends, create presentations for executives, collaborate with sales teams to identify upsell opportunities, improve service adoption and onboarding, share best practices and build internal knowledge.
Seniority
Mid-to-Senior, hands-on IC