IT Support Engineer
Core
First and second-line IT support for end-users regarding a new LIMS system and related software in a laboratory environment.
Role type
IT Support Engineer (LIMS specialist)
Builds
Support for Laboratory Information Management System (LIMS) operations and user adoption
Domain
Life Sciences / Laboratory IT
Required skills
IT support, LIMS system knowledge, troubleshooting, documentation, stakeholder communication, hardware replacement, Microsoft Office support, prioritization, agile development familiarity
Preferred skills
Laboratory process experience, agile development experience
Technologies
LIMS, Microsoft Office
Responsibilities
Handle first and second-line IT questions and disruptions; Prioritize and resolve issues or escalate to higher support levels; Document solutions for knowledge base; Collaborate with development teams on software improvements; Assist with occasional infrastructure and workstation management tasks; Communicate effectively with end-users in the lab.
Seniority
Mid-level (5+ years experience)