Operations Manager
Core
Shape and safeguard Glovo's local operational framework in Italy while elevating the rider experience during rapid growth, focusing on union relations, regulatory compliance, and rider support.
Role type
Senior Operations Manager (Compliance & Rider Operations)
Builds
Sustainable delivery network operations and rider support processes in Italy
Domain
Logistics / Delivery Platform / Labor Relations
Required skills
People leadership, Analytical & data-driven mindset, Project & stakeholder management, Italian language fluency, English language fluency
Preferred skills
Experience in heavily regulated sectors, Legal & industrial relations expertise
Technologies
Excel, Looker
Responsibilities
Lead and support a high-performing team of 4 direct reports, Ensure 100% operational and legal compliance with Italian regulations, Manage industrial and union relations, Optimize rider support and billing operations, Drive process efficiency and automation, Cross-functional collaboration with Global Operations, Legal, and Finance
Seniority
Senior, hands-on IC