Sr Quality Coordinator - Marketplace Experience
Core
Harmonize and elevate operational quality across regional BPO operations by transforming QA frameworks into data-driven engines that predict defects and drive continuous improvement.
Role type
Senior Quality Operations Coordinator (BPO)
Builds
Scalable quality processes, standardized audit frameworks, and closed-loop feedback mechanisms for recruitment and training.
Domain
Business Process Outsourcing (BPO) / Customer Service Operations
Deliverable
dashboards & analysis
Required skills
Root-cause analysis, SQL (independent query writing), Vendor governance, Project management, Lean Six Sigma methodology, Cross-functional collaboration
Preferred skills
PMP certification, Portuguese language proficiency
Technologies
SQL
Responsibilities
Lead multi-hub quality strategy and audit execution; Execute continuous improvement initiatives via root-cause analysis; Establish closed-loop quality frameworks linking audit insights to recruitment and training; Drive regional calibration sessions for scoring consistency; Partner cross-functionally with service delivery and training leads; Perform independent data extraction and analysis of transaction and audit datasets.