Global Arbitration Lead
Core
Lead a team of Arbitration Specialists in the APAC region to manage complaint escalations, ensure regulatory compliance, and drive process improvements for Wise's international payment platform.
Role type
Senior IC Complaint Arbitration Lead (APAC)
Builds
Wise's global payment network and customer trust through high-quality dispute resolution
Domain
Fintech / International Payments / Regulatory Compliance
Deliverable
dashboards & analysis
Required skills
Team leadership, KPI management, regulatory framework knowledge, data analysis, process improvement, stakeholder management, BI tools proficiency, conflict resolution
Preferred skills
Strategic planning, change management, root cause analysis, cross-cultural communication
Technologies
Looker, BI tools
Responsibilities
Lead and oversee a team of Arbitration Specialists in the APAC region; Monitor team KPIs to meet quality and resolution targets; Act as the primary subject matter expert for complex arbitration cases; Translate regulatory findings into actionable insights for stakeholders; Lead change initiatives to refine internal processes; Cultivate relationships with internal teams and external arbitration bodies.
Seniority
Senior, hands-on IC with team leadership
