Customer Service Rep (08926) - Camp Lejeune
Core
Primary point of contact for customers, providing support and assistance across phone, email, and chat channels.
Role type
Customer Service Representative
Builds
Customer satisfaction and resolution of inquiries
Domain
Customer service
Deliverable
dashboards & analysis
Required skills
Verbal and written communication, Active listening, Problem-solving, CRM system proficiency, Time management, Empathy
Preferred skills
Military/government environment experience, Military protocols familiarity, CRM software experience, Multilingual capabilities, Conflict resolution
Responsibilities
Answer incoming customer inquiries via phone, email, and chat; Resolve customer issues and concerns in a timely and empathetic manner; Document all customer interactions accurately in the company's customer relationship management (CRM) system; Provide product and service information to customers; Escalate complex issues to appropriate departments or supervisors; Monitor and track customer feedback to identify trends and opportunities for service improvement
Seniority
Mid-level, individual contributor