Room Division Manager
Core
Provide strategic and operational leadership across the Rooms Division (Front Office, Housekeeping, Guest Services, Concierge) to ensure seamless coordination and deliver luxury guest experiences.
Role type
Senior operational leader (Rooms Division Manager)
Builds
Luxury guest experiences, high-performing teams, and departmental profitability
Domain
Luxury hospitality
Required skills
Luxury service delivery, people leadership, operational efficiency, commercial acumen, brand compliance, guest experience management, team development, financial management, interdepartmental collaboration
Preferred skills
None stated
Technologies
None stated
Responsibilities
Champion luxury service philosophy and ensure consistent delivery of brand standards; oversee operations of Front Office, Housekeeping, Guest Relations, and Concierge; manage guest feedback, service recovery, and satisfaction scores; monitor room availability, occupancy, and room readiness; drive commercial performance including revenue strategy, budgeting, and cost control; lead talent development, recruitment, and performance management; ensure compliance with safety, security, and quality assurance protocols.
Seniority
Senior, hands-on IC