Agente de Royal Service/ PBX
Core
Manage hotel operations, guest requests, and phone communications to ensure high standards of service and satisfaction.
Role type
Senior hotel operations agent (PBX/Concierge)
Builds
Guest experiences and operational workflows for luxury hotel guests and partners
Domain
Luxury hospitality
Required skills
Advanced Microsoft Office (Outlook, Word, Excel, PowerPoint), Advanced English, Planning, Organization, Attention to detail, Verbal and written communication, Leadership, Time management, Creativity, Innovation, Proactivity
Preferred skills
Experience in 5-diamond hotel industry
Technologies
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Control and follow-up on telephone calls, Coordinate with departmental leaders to ensure policy application, Monitor and follow up on client, artist, supplier, and guest requests, Maintain high standards of service, quality, and hygiene
Seniority
Senior, hands-on IC