Process Management Lead
Core
Lead the new Business Process Excellence function to map, measure, and optimize global operational processes, ensuring compliance and efficiency for Wise's multi-currency banking platform.
Role type
Senior Process Management Lead (Strategy & Operations)
Builds
Streamlined, standardized, and globally consistent operational processes and control frameworks.
Domain
Fintech / Financial Services / Operational Excellence
Required skills
Process mapping and optimization, Change management, Cross-functional leadership, Strategic planning, Data analysis, Team leadership, Regulatory compliance, Stakeholder management, Problem solving, Autonomous execution
Preferred skills
Fintech or financial institution experience, Experience building products at scale, Hiring and performance management
Technologies
Process modeling tools, Data analytics platforms
Responsibilities
Conduct comprehensive process mapping and design optimized 'to-be' processes, Lead a team of process engineers, Define 12-month strategy and execution plans, Map operational Level 1 controls and establish monitoring mechanisms, Drive cross-functional alignment with product and engineering teams, Measure and report on process metrics and customer outcomes