Field Service Engineer
Core
Manage customer technical relations and provide on-site support, installation, repair, and training for the da Vinci® Surgical System in an assigned territory.
Role type
Senior Field Service Engineer (Medical Devices)
Builds
Robotic surgical systems for hospitals and surgeons
Domain
Healthcare / Medical Robotics
Deliverable
physical/clinical work
Required skills
Troubleshooting electro-mechanical systems, System installation and configuration, Preventative maintenance scheduling, Technical training delivery, Customer relationship management, Service contract negotiation, Inventory and administrative management, Operating Room protocol knowledge
Preferred skills
Engineering or applied science degree, Medical device industry experience, Surgeon and hospital staff interaction
Technologies
da Vinci® Surgical System
Responsibilities
Analyze customer requirements for system installation, autonomously schedule and manage service appointments, assess and repair products, provide on-site technical and training support, engage in service contract renewal discussions, manage administrative duties including spare parts and documentation, support sales training and marketing events
Seniority
Senior, hands-on IC
