Conseiller Free - Lyon - H/F
Core
Assisting Free subscribers with technical support for Freebox and mobile offers via chat, phone, and on-site visits.
Role type
Customer support specialist (telecommunications)
Builds
Customer support services for Freebox and mobile products
Domain
Telecommunications
Deliverable
client delivery
Required skills
Customer service, telecommunications knowledge, phone communication, chat support, scheduling on-site visits, administrative support
Responsibilities
Answering subscriber questions via chat or phone, making on-site visits to subscriber homes, promoting and selling Free offers, reporting issues to internal teams, providing administrative support to field agents
